FAQ
What’s the difference between non-alcoholic and alcohol-removed wine?
At Le Tour, we use traditional winemaking techniques to craft our wines from French grapes — and then gently remove the alcohol using a process called vacuum distillation. This allows us to preserve the complexity, aroma, and structure of real wine, just without the buzz.So technically, our wines are alcohol-removed, which falls under the broader category of non-alcoholic wines. It’s real wine, reimagined.
How long does shipping take?
Once your order is placed, it typically ships within 2–3 business days. From there, standard delivery takes another 2–5 days depending on your location. Need it sooner for a dinner party or weekend getaway? Keep an eye out for expedited shipping options at checkout. Or email us at info@letourwine.com
Do you offer returns or exchanges?
Because our wines are consumable goods, we can’t accept returns — but we want you to love your experience. If something doesn’t feel right with your order (damaged in transit, missing items, etc.), reach out to us at info@letourwine.com within 14 days and we’ll make it right.
How should I store my wine?
Think of it like real wine — because it is. Just without the alcohol. So treat it with the same care.
- Sparkling Rosé: Store chilled and upright. Pop it in the fridge the day it arrives and serve cold. Once opened, enjoy within a day or two to preserve those delicate bubbles.
- Still Rosé: Same story — chill before serving. We recommend between 45–55°F for the best expression.
- French Red: No need to refrigerate — this one loves room temp. Store in a cool, dark place and open just like a traditional red. You can decant if you're feeling fancy.
Is there any alcohol at all in your products?
Each Le Tour wine contains less than 0.5% alcohol by volume — the same amount you’d find in a ripe banana or a glass of orange juice. It’s considered non-alcoholic by U.S. standards, but if you’re abstaining completely for health or religious reasons, it’s something to keep in mind.
How do I contact Le Tour?
We’d love to hear from you. Whether it’s a question, a partnership idea, or just a note to say bonjour, drop us a line at info@letourwine.com
I want to create content or feature you in the press — who should I talk to?
We’re always excited to collaborate with storytellers who share our vision. Reach out to info@letourwine.com with your idea, media outlet, or content plan, and we’ll be in touch soon.
I want to carry Le Tour in my restaurant, shop, or event — how do I get started?
We love working with partners who value craft, community, and curation. Whether it’s a wine bar, a boutique grocery, a wellness festival, or something totally unique — reach out to us at info@letourwine.com and tell us a little more. We’ll take it from there.
Do you offer free shipping?
Yes! shipping is on us for any order over $75. Whether you're stocking up for the week or sending a gift, it’s our way of saying merci.
NEED MORE HELP? WE’RE HERE FOR YOU.
Reach out anytime—we’re a small team, but a passionate one. Email us at info@letourwine.com